Managed IT Services

Managed IT Services

Resource requirements are becoming an important concern for top executives as well as a critical aspect for a successful competitive business in nowadays-lucrative market. To gain more focus on your top priority issues, CIT offers you a comprehensive set of infrastructure monitoring solutions within its Internet Datacenter combined with the expertise of its highly trained IT staff. Customers are now able through outsourcing this IT function to benefit from our monitoring services no matter if it is just for one resource or a complex infrastructure
Our unique monitoring architecture allows us to monitor any IT infrastructure remotely through the net (customer premises) or hosted within our Datacenters. Our flexible offerings can accommodate any monitoring requirement.
Working with partners, CIT offers end-to-end application outsourcing services, including application development and maintenance services. All these capabilities can be combined into a simple (SLA) Service Level Agreement for the customer’s environment.

CIT. Managed Service offerings include the following

Architecture: Managed Workplace leverages technology standards and innovative-patented network communications to deliver a highly scalable and reliable platform from which to deliver a comprehensive managed services offering to your customers.

Monitoring: Strong and reliable remote monitoring provided through Managed Workplace allows you to become proactive and eliminate problems before they occur. CIT professionals monitor all critical network components such as workstations, servers, applications, websites, network services, network devices (i.e. firewalls and routers.)

Alerting: Alerts themselves can take many forms including trouble ticket creation, email, and pager and can be scheduled via the Alert Scheduler to ensure that the appropriate people are being notified. Additionally, with automatic alert escalation capabilities, you can ensure that no alerts are missed and that the appropriate action is taking place.

Remote Control: Remote Control offers lightning-fast connections from any browser to any Windows, MAC OSX, Linux, and UNIX device residing within any customer’s site.
Managed Services

Out of Band Management: Out-of-band management solves one of the biggest problems that managed services providers face today, the ability to perform remote monitoring and management during off hours when devices are normally powered down.

Patch Management: Managed Workplace provides fast and reliable patching capabilities on servers and workstations to help you proactively defend against network threats and outdated software versions.

Asset Management: The asset inventory is collected at regular user-defined intervals and ensures that both the managed service provider and their customers always have access to up-to-date asset inventory information.

Reporting: Easy to use reporting engine helps you define reports spanning all features and functionality which are found in Managed Workplace. Also, you can brand them and then schedule them for delivery. Either when running a report, or sending it through a delivery schedule, users can choose from multiple output formats including PDF, CSV, Excel, XML, TIFF, and HTML. It allows Business owners to identify opportunities, technicians to quickly analyze detailed device information and sales staff to identify sales opportunities.

Collaboration: User Management and Templates offer the ability to define a custom user experience for multiple stakeholders.